Customer SuccessRemote · Türkiye
Customer Success Manager
The person at the customer’s side from their move to Hadron through the first month-end close and beyond: onboarding, training, adoption and feedback.
What you’ll do
- Onboard new customers: set up the company structure, users, roles and approval policies.
- Train users screen by screen; roll out Hadron Me to employees and Hadron Partner to customers.
- Monitor each customer’s usage, spot where they get stuck early and get the right team moving on a fix.
- Handle support requests first-hand; pass bugs and requests to the product team in a reproducible form.
- Hold regular status meetings with customers and catch the need for new modules early.
What we’re looking for
- At least 2 years working directly with customers in B2B software or ERP (customer success, implementation or support).
- An understanding of how purchasing, sales, inventory and accounting work in a company.
- The ability to explain a complex topic plainly to a non-technical person.
- Comfortable working remotely; able to travel for customer visits when needed.
Nice to have
- Experience at a manufacturing company or a team serving them.
- Having taken part in an ERP migration project.
- Reading and writing English.